ITEMS PURCHASED ONLINE
You may return items bought at www.sophiejamesmayfair.com in their original, unused and saleable condition for a refund or exchange within 14 working days from receipt. Proof of purchase (order number) is required in order for a return or exchange to be accepted. You will be required to organise and pay for the return of the items to us. Before doing so, please contact us for a return reference and address.
If there is a fault with your product, please contact our customer service team using our contact form
We will need to investigate the issue so please do keep the faulty item along with your proof or purchase so that we can rectify the situation as quickly as possible. A member of our Sophie James Mayfair team will contact you with the next steps within 48 hours. If the product is deemed faulty, to be decided in the sole discretion of the Company, we will replace the product for you, or if you prefer will refund you the cost of the product, but not the price of any other delivery option chosen by you.
If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting Customer Services within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.
GOODS DAMAGED IN TRANSIT
If your item has been damaged in transit, please contact form immediately. Please retain the damaged itemsas you will later be asked to provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.
RETURNING AN ITEM
If you are returning an item to us, please contact our customer service team and ensure that you include the Delivery Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.
We cannot accept liability for returned goods lost in transit.
If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, on some occasions it may take up to 21 days. Please contact form with any concerns.
If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.
I HAVE A PRESS ENQUIRY
For all press enquiries, please contact our in-house press team by emailing firstname.lastname@example.org
For all other enquiries, please contact our team via our contact form